Due to COVID-19, Grace Institute will offer remote classes through 2021.
EMPLOYER-FOCUSED ADMINISTRATIVE TRAINING
We offer two workforce training programs that provide training in best administrative practices, customer-centric approaches, and workplace technical skills.
Administrative Professional Program
A 10-week online training that runs Monday through Friday from 9am to 1:30pm. The curriculum prepares you with the skills you need to gain an administrative office position in any field.
The training consists of core professional skills like resume and cover letter writing, office administration, budgeting, professionalism, interview preparation, Microsoft Office Suite, CRM management, and teleconferencing.
This program is well suited for any potential Grace Institute participant who wants to be an administrative assistant, executive assistant, virtual assistant, call center representative, customer service representative, office manager, or data entry clerk.
Patient Service Representative Program
An 10-week online Patient Service Representative Program that runs Monday through Friday from 9am-1:30pm. This advanced class teaches the skills you will need to work as an administrative professional in the healthcare sector.
The training consists of topics such as medical terminology, professional communication, scheduling, ethics and confidentiality, electronic medical record management, EPIC, resume writing, interview skills, and Microsoft Outlook, Word, and Excel.
This program is well suited for any potential Grace Institute participant who has a year of administrative experience and would like to pursue a career in patient services in a medical office, hospital, or care center.
DEVELOP SKILLS YOU NEED FOR THE JOB YOU WANT
We align our curriculum with what our employers need to ensure what you learn prepares you to gain employment and keep it. We provide hands-on training in office technology, soft skills, and administrative support. Our employment services team will work with you for up to a year to help place you in a living wage, full-time position.
ONGOING PROFESSIONAL COACHING AND SUPPORT
Our staff of social workers and master’s level student interns will provide you with the tools you need to meet all of your personal and professional goals during the program and after the program.