POSITION: Director of Participant Engagement
REPORTS TO: Executive Director
Reporting to the Executive Director, the Director of Participant Engagement (DPE) develops and sustains effective strategies and systems that will recruit, admit, and increase retention that adheres to the mission of Grace Institute of New York. The DPE is responsible for providing individual and group supervision to MSW students for both Grace Institute and Grace Outreach, the Participant Engagement team, and non-clinical first responders.
Responsibilities (to include but not limited to):
- Oversee admissions and recruitment by developing timeline for recruitment, employing recruitment methods, and systems for analyzing data, trends and yield. This includes supervising two full-time staff members and Financial and Entitlement Volunteers.
- Responsible for providing individual and group supervision to the Participant Engagement team, MSW interns for both Grace Institute and Grace Outreach and non-clinical first responders.
- Develop, cultivate and maintain community partnerships that help refer women to our program and/or provide additional services to our participants.
- Provide strategies for the Participant Engagement team and MSW interns to support the Education and Training team in assisting program participants with meeting the expectations of the program.
- Meet with Employment Services and Education and Training teams to understand and determine admission criteria.
- Ensure candidates are able to understand and achieve program requirements. Oversee the team that supports them in achieving graduation.
- Lead team effort to provide periodic check ins for all participants surrounding program completion, on-going individual counseling to participants when appropriate, and immediate crisis-intervention counseling to participants on a range of emotional, social, and psychological issues.
- Work closely with the senior team and all department leaders on admissions and recruitment, program development, young adults’ programming, and job placement, with particular emphasis on efforts to ensure a successful intake process and coaching participants in executive-function skills.
- Help model behaviors for staff in how to conduct effective participant interaction and particularly in how to utilize a strengths-based approach, this could include training on issues relating to social justice, power, gender and race.
- Collaborate with outside mental health, domestic violence, healthcare, and unemployment agencies for onsite presentations.
- Oversee research, maintain and provide participant referrals for public assistance, unemployment and housing.
- Oversee department system for Salesforce database-entry and integrity-checking.
- Develop and manage Participant Engagement services, program procedures, policies, and budget.
- Attend staff training and meetings as required.
- Adhere to documentation policy.
- Performs other duties as assigned.
- Master’s degree, with licensure, in Social Work or related field
- Seminar In-Field Instruction (SIFI) required
- Demonstrates understanding of participant sourcing and recruiting techniques
- Understands and has experience working with NYC agencies such as HRA and unemployment benefits and has knowledge of city-sponsored benefits and entitlements
- Strong oral and written communication skills
- Experience with program budgets and managing expenses
- Experience facilitating support groups
- Ability to develop and maintain accurate case notes, reports, and other organizational records
- Knowledge of city, state and federal social resources and case-management skills and processes
Grace Institute of New York is an equal opportunity employer and is committed to the principles of diversity, inclusion, and anti-racism. We are particularly interested in receiving applications from a broad spectrum of people, including but not limited to women, minorities, individuals with disabilities and protected veterans. To apply, please send a resume to firstname.lastname@example.org, along with a cover letter that concisely and clearly addresses why you would like to join Grace Institute and how your experience has prepared you for the challenges of this role.