Overview:
Grace Institute’s employer-driven workforce training programs help women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. We offer two programs:
Administrative Professionals (AP) Program
Helps women gain employment in a variety of industries, with a curriculum that includes:
- Office Technology: Outlook, Word, Excel, PowerPoint and Google Suite
- Administration: calendaring and scheduling, coordinating travel arrangements, project management, budgeting and expense reports
- Verbal and non-verbal communication
- Professional Skills: problem solving; time management; working in teams, workplace etiquette, managing up
- Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills
Patient Service Representative (PSR) Program
Helps women gain employment in the healthcare field as an administrator, with a curriculum that includes:
- Medical office administration: managing phone calls/messages, scheduling appointments, clinic prep/reconciliation, handling difficult interactions, insurance documentation, electronic health record, EPIC
- Supporting patients
- Job search: cover letter and resume support, LinkedIn profile, and interviewing skills
- Office technology: Outlook, Word, Excel and Google Suite
To learn more about the program and how to apply, visit: Graceinstitute.org/what-grace-institute-offers
Our Graduates Receive:
- One year of job placement support
- One year of job retention support
- Lifetime access to post-graduate workshops and skill building opportunities
- Alumna support groups and networking opportunities
Our Life Changing Outcomes:
- 80% graduation rate
- 75% job placement rate in one year
- 65% job retention rate for over one year (20% points higher than comparative programs)
- $32,000 annual starting salary (compared to an average of $6,000 personal income prior to the program)