Overview:
Grace Institute’s employer-driven workforce training programs help women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. We offer two programs:
Administrative Professionals (AP)
- Length: 12 weeks
- Days: Monday – Friday
- Program Hours: 9am – 4pm (includes lab hours)
- Includes 6-week internships
AP program skills include:
- Office Technology: Outlook, Word, Excel, PowerPoint and Keyboarding
- Administration: Calendaring and scheduling, coordinating travel arrangements, project management, budgeting and expense reports
- Verbal and Non-verbal Communication
- Professional Skills: Problem solving; time management; working in teams, workplace etiquette, managing up
- Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills
Patient Service Representative (PSR)
- Length: 8 weeks
- Days: Monday – Thursday
- Program Hours: 4pm – 9pm (note: 4pm – 6pm lab hours)
PSR program skills:
- Medical Office Administration: Managing phone calls/message, scheduling appointments, clinic prep/reconciliation, handling difficult interactions, insurance documentation, electronic health record, Epic
- Supporting Patients
- Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills
- Office Technology: Outlook, Word, and Keyboarding
Our Graduates Receive:
- One year of job placement support
- One year of job retention support
- Lifetime access to post-graduate workshops and skill building opportunities
- Alumna support groups and networking opportunities
Our Results In Life Changing Outcomes:
- 80% graduation rate
- 80% job placement rate in one year (10% points higher than comparative programs)
- 65% job retention rate for over one year (20% points higher than comparative programs)
- $32,000 annual starting salary (compared to an average of $6,000 personal income prior to the program)