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Our Program


Overview:

Grace Institute’s employer-driven workforce training programs help women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. We offer two programs:

Administrative Professionals (AP)

  • Length: 12 weeks
  • Days: Monday – Friday
  • Program Hours: 9am – 4pm (includes lab hours)
  • Includes 6-week internships

AP program skills include:

  • Office Technology: Outlook, Word, Excel, PowerPoint and Keyboarding
  • Administration: Calendaring and scheduling, coordinating travel arrangements, project management, budgeting and expense reports
  • Verbal and Non-verbal Communication
  • Professional Skills: Problem solving; time management; working in teams, workplace etiquette, managing up
  • Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills

Patient Service Representative (PSR)

  • Length: 8 weeks
  • Days: Monday – Thursday
  • Program Hours: 9am – 1pm (includes lab hours)

PSR program skills:

  • Medical Office Administration: Managing phone calls/message, scheduling appointments, clinic prep/reconciliation, handling difficult interactions, insurance documentation, electronic health record, Epic
  • Supporting Patients
  • Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills
  • Office Technology: Outlook, Word, and Keyboarding

Our Graduates Receive:

  • One year of job placement support
  • One year of job retention support
  • Lifetime access to post-graduate workshops and skill building opportunities
  • Alumna support groups and networking opportunities

Our Results In Life Changing Outcomes:

  • 80% graduation rate
  • 75% job placement rate in one year
  • 65% job retention rate for over one year (20% points higher than comparative programs)
  • $32,000 annual starting salary (compared to an average of $6,000 personal income prior to the program)