Overview:

Grace Institute’s educational program helps women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. All of Grace Institute’s curricula is employer-driven and interactive.

Our training specialists design and implement learning activities with a solid foundation built on key adult-learning principles and practices. Our approach is facilitative, strengths-based, and anti-racist.

We offer two programs, both of which include office technology skills that cover the full range of computer competencies, including Microsoft Word, Excel, PowerPoint and Outlook; social media; cloud computing and automation; plus typing for speed and accuracy.

Administrative Professionals (AP):

  • Length: 12 weeks
  • Days: Monday – Friday
  • Program Hours: 9am – 4pm (includes lab hours)
  • Includes 6-week internships

AP program skills include:

  • Administration: Calendaring and scheduling,coordinating travel arrangements; managing tasks; budgeting and expense reports
  • Communication: Communicating with colleagues at all levels of the organization; active listening; using non-verbal cues to communicate effectively; e-mail writing
  • Professional Skills: Problem solving; time and project management; collaborating with others; displaying professionalism and workplace etiquette; managing up,down, across; cover letters and resumes; interviewing skills

Patient Service Representative (PSR)

  • Length: 8 weeks
  • Days: Monday – Thursday
  • Hours: 4pm – 9pm (note: 4pm – 6pm lab hours)

PSR program skills:

  • The PSR Work Environment
  • Patient Profiles & Characteristics
    • Empathy
    • Patient Privacy
  • PSR Day to Day
    • Managing Phone Calls/Message Taking Practice
    • Clinic Prep/Reconciliation
    • Handling Difficult Interactions
    • Forms, Documentation, Insurance
    • Electronic Health Records
    • Epic
  • HR Practice: Scheduling Appointments
  • HER Practice: Appointment Coordination
  • Job Readiness
    • Speaking your resume
    • Interviewing

Our Graduates Receive:

  • One year of job placement support
  • One year of job retention support
  • Lifetime access to post-graduate workshops and skill building opportunities
  • Alumna support groups and networking opportunities

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