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  • About
    • Our Story
    • Our Program
    • Individual, Corporate & Foundation Supporters
    • Our Staff & Board
    • Grace Matters 2019 Annual Review
  • Future Participants
    • What Grace Institute Offers
    • Who Can Apply
    • Alumnae Spotlight
    • Attend An Open House
  • Employer Engagement
    • Job Placement
    • Internship Program
  • Students & Alumnae
    • Community Resource Page
    • Alumnae Services
    • Alumnae Events Calendar
  • Get Involved
    • Support Our Women
    • Breakfast With Grace
    • Events and volunteering
    • Corporate Partnership Opportunities
    • Careers
  • Contact

Our Program


Overview:

Grace Institute’s employer-driven workforce training programs help women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. We offer two programs:

Administrative Professionals (AP) Program

Helps women gain employment in a variety of industries, Instructions include:

  • Office Technology: Outlook, Word, Excel, PowerPoint and Keyboarding
  • Administration: Calendaring and scheduling, coordinating travel arrangements, project management, budgeting and expense reports
  • Verbal and Non-verbal Communication
  • Professional Skills: Problem solving; time management; working in teams, workplace etiquette, managing up
  • Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills

Patient Service Representative (PSR) Program

Helps women gain employment in the healthcare field as an adminstrator, Instructions include:

  • Medical Office Administration: Managing phone calls/message, scheduling appointments, clinic prep/reconciliation, handling difficult interactions, insurance documentation, electronic health record, Epic
  • Supporting Patients
  • Job Search: cover letter and resume support, LinkedIn profile, and interviewing skills
  • Office Technology: Outlook, Word, and Keyboarding

To learn more about the program and how to apply, visit: Graceinstitute.org/futureparticipants/

Our Graduates Receive:

  • One year of job placement support
  • One year of job retention support
  • Lifetime access to post-graduate workshops and skill building opportunities
  • Alumna support groups and networking opportunities

Our Life Changing Outcomes:

  • 80% graduation rate
  • 75% job placement rate in one year
  • 65% job retention rate for over one year (20% points higher than comparative programs)
  • $32,000 annual starting salary (compared to an average of $6,000 personal income prior to the program)
  • ENROLL
  • EMPLOY

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