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Overview:

Grace Institute’s workforce training programs help women develop the professional skills employers have identified as being needed by today’s administrative and customer service professionals. All of Grace Institute’s curricula is employer-driven and interactive.

Our training specialists design and implement learning activities with a solid foundation built on key adult-learning principles and practices. Our approach is facilitative and strengths-based.

We offer two programs, both of which include office technology skills that cover the full range of computer competencies, including Microsoft Word, Excel, PowerPoint and Outlook; plus typing for speed and accuracy.

Administrative Professionals (AP):

  • Length: 12 weeks
  • Days: Monday – Friday
  • Program Hours: 9am – 4pm (includes lab hours)
  • Includes 5-week internships

AP program skills include:

  • Administration: Calendaring and scheduling,coordinating travel arrangements; managing tasks; budgeting and expense reports
  • Communication: Communicating with colleagues at all levels of the organization; active listening; using non-verbal cues to communicate effectively; e-mail writing
  • Professional Skills: Problem solving; time and project management; collaborating with others; displaying professionalism and workplace etiquette; managing ups; cover letters and resumes; interviewing skills

Patient Service Representative (PSR)

  • Length: 8 weeks
  • Days: Monday – Thursday
  • Program Hours: 4pm – 9pm (note: 4pm – 6pm lab hours)

PSR program skills:

  • The PSR Work Environment
  • Patient Profiles & Characteristics
    • Empathy
    • Patient Privacy
  • Administration: Managing phone calls/message taking practice; clinic prep/reconciliation; handling difficult interactions; forms, documentation, insurance; electronic health record; Epic; scheduling appointments; appointment coordination
  • Job Readiness
    • Speaking your resume
    • Interviewing

Our Graduates Receive:

  • One year of job placement support
  • One year of job retention support
  • Lifetime access to post-graduate workshops and skill building opportunities
  • Alumna support groups and networking opportunities

Our Results In Life Changing Outcomes:

  • 80% graduation rate
  • 80% job placement rate in one year (10% points higher than comparative programs)
  • 65% job retention rate for over one year (20% points higher than comparative programs)
  • $32,000 annual starting salary (compared to an average of $6,000 personal income prior to the program)